An IT organization is expected to "align with the business." That is, IT is supposed to enable business performance and innovation, improve service levels, manage change, take advantage of emerging technologies, and maintain quality and stability, all while steadily reducing operating costs. Yet when an enterprise begins a Lean transformation, too often the IT department is either left out or viewed as an obstacle. What is to be done? This book shares practical tips, examples, and case studies to help you establish a culture of continuous improvement to deliver IT operational excellence and business value to your organization.

Features

* Provides the first comprehensive and definitive resource on Lean IT
* Offers tools, methods, and metrics supported by practical examples and case studies
* Addresses the intersection of Lean, Six Sigma, and Information Systems
* Illustrates how to apply the principles of Lean to IT operations to achieve improved quality and performance