Perfect Phrases for Customer Service, Second Edition

Name: Perfect Phrases for Customer Service, Second Edition
Brand: McGraw-Hill Education - Europe
SKU: 1933308
Author: Robert Bacal

Robert Bacal

McGraw-Hill Education - Europe

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Filled with specific defusing tactics and key behavioral insights, this new edition shows how to reduce stress, find the right words to say, and handle hostile customers with ease and confidence.

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